Last updated: 15/11/2025
These Terms of Use (“Terms“) govern your use of the Haemorrhoid centre website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.
Haemorrhoid centre is a medical clinic providing haemorrhoid treatment services. These terms apply to all visitors, users, and patients accessing our website or using our services.
Important: These Terms relate to the use of our website. If you purchase services from us, additional terms and conditions for those services will apply. Please read these Terms carefully before using our website.
Important Medical Information
The information provided on this website is for general informational purposes only and is not intended as medical advice. The content should not be used to diagnose, treat, cure, or prevent any medical condition.
Always consult with a qualified healthcare professional:
Haemorrhoid centre is not responsible for any decisions made based on information found on this website.
Medical Content Disclaimer: Sometimes we include content featuring or graphically representing medical or surgical procedures, which are only ever provided for educational or informative purposes. If you find or are likely to find such images offensive, please do not view them.
Haemorrhoid centre provides haemorrhoid treatment services including:
Not all patients are suitable candidates for our treatments. A thorough medical assessment is required before any treatment is provided. We reserve the right to decline treatment if it's not in your best medical interest.
Consultation and treatment fees are paid in advance unless you have medical insurance. We accept various payment methods including cash, card payments, and bank transfers.
Check with us whether your insurance company works with us, and if so, make sure your insurance company will cover Haemorrhoid centre consultations and treatments.
We can only send our invoice to your medical insurance company if you provide valid membership and pre-authorisation numbers for your consultation/treatment. If you cannot provide these details, you will be obligated to pay us and reclaim through your insurer.
Each insurance company has its own policies. If you intend to rely on your medical insurance company for payment, you are advised to contact your insurer in advance. You will remain responsible for settlement of your account until full payment is received from your insurance company.
We allow the insurer time to settle the claim, but patients will be asked to pay anything not settled after 3 months of the treatment date.
All treatment costs are clearly displayed on our website and will be confirmed at the time of booking. Prices are subject to change with notice.
Haemorrhoid centre is a private clinic. We do not provide NHS services. Some private health insurance policies may cover our treatments - please check with your provider.
Appointments can be booked through our website, by phone, or in person. All bookings are subject to availability and require confirmation from our staff.
Change to cancellation terms: As of 2025, we require at least 72 hours' notice for appointment cancellations.
There is no cancellation fee if 72 hours or more notice is given of cancellation or postponement of a scheduled appointment. However, if you cancel or move your appointment with less than 72 hours notice or do not attend your booked appointment, you will be charged a late cancellation fee to cover costs incurred.
We understand that circumstances may require rescheduling. Please contact us as soon as possible to arrange an alternative appointment time.
Refunds issued for appointments attended where treatment did not go ahead will be made back to the original payment method less the consultation fee (unless discount applied).
Where remaining funds are transferred to a new appointment to attempt treatment again and the treatment cannot be completed for a second time, a further consultation fee will be retained and the remaining balance refunded.
Exceptional circumstances: In the unlikely event that treatment commences but is terminated before 5 minutes of treatment time on one or more haemorrhoid has been carried out, in addition to the consultation fee being retained, an additional fee may be payable to cover the cost of the single use treatment kit which will have been partly used.
These Terms apply to any use you make of our website or any use you make of any materials, documentation or content posted or made available on our website (including, but not limited to text, data, information, graphics, interfaces, logos, photographs, video and other media material made available) (together being 'Materials').
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:
All content on this website, including text, graphics, logos, and images, is the property of Haemorrhoid centre and is protected by copyright laws. You may not reproduce or distribute this content without permission.
All rights not expressly granted in these Terms are reserved. By using our website, you acknowledge that we do not charge users to access or use this site, and we have set our liability in these terms accordingly.
The materials on this website are directed solely at those who access this website from the United Kingdom. Haemorrhoid centre makes no representation that any information, product or services referred to in the materials on this website are appropriate for use, or available, in other locations.
Unless otherwise stated, this website is for information only. Haemorrhoid centre has used all reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions.
Sometimes and possibly without notice, we may have to withdraw or suspend access to some or all of the Materials or pages available on our website. This is often to allow us to maintain or protect our website. Whilst we do not expect this to happen regularly, if it does, we apologise for any inconvenience that may be caused.
Please note, however, that we are not liable for any loss or inconvenience you may suffer should our website or any of its content become unavailable at any time or for any period.
Material appearing on this website may include advertising and other material submitted by parties other than Haemorrhoid centre. This website may also provide links to other websites operated by third parties. It is the responsibility of these third parties to ensure that such material and such websites comply with all relevant laws and regulations. To the full extent permissible by law, Haemorrhoid centre disclaims all responsibility for any error, omission or inaccuracy in such material or its failure to comply with the relevant laws or regulations.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy and Cookie Policy, which forms part of these Terms.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
Haemorrhoid centre strives to provide the highest quality medical care, but we cannot guarantee specific outcomes. Our liability is limited to the extent permitted by law.
We are not liable for:
Important Exception: These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of Haemorrhoid Centre Clinic or any of its employees or agents.
Emergency Medical Situations
If you are experiencing a medical emergency, please:
This website is not a substitute for emergency medical care.
If you have any complaints about our services or website, please contact us immediately. We are committed to resolving any issues promptly and professionally.
Complaint Submission: Please submit complaints in writing via email or post, including:
Response Timeframe: We aim to acknowledge complaints within 48 hours and provide a full response within 14 working days. If your complaint requires investigation, we will keep you updated on progress.
Escalation: If you are not satisfied with our response, you may escalate your complaint to our senior management team. We will provide details of the escalation process in our response.
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. Use them at your own risk.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.
We will notify users of significant changes via email or website announcements. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is deemed unlawful, void, or for any reason unenforceable, then that part will be deemed severable and will not affect the validity and enforceability of the remaining parts.
If you have any questions about these Terms of Use, please contact us:
Haemorrhoid centre
Phone: 07456438938
Email: info@haemorrhoidcentre.com
Address: 93 Wardour St, London, W1F 0UD
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Haemorrhoid centre regarding the use of our website and services.