Question 1

Is Haemorrhoid Centre recognised by medical authorities?

Accepted Answer

Yes, Haemorrhoid Centre operates under strict medical regulations and our treatments are performed by qualified medical professionals. We maintain high standards of care and follow established medical protocols for haemorrhoid treatment.

Question 2

Can I have treatment under the National Health Service (NHS)?

Accepted Answer

Haemorrhoid Centre is a private clinic and does not provide NHS services.

Question 3

Are there any conditions that could prevent me from having treatment?

Accepted Answer

There may be occasions where the patient has been, or is experiencing pain on the day of the appointment. If a digital or proctoscopic examination proves too painful, it will not be possible for a full and proper assessment to be carried out. In this instance, undergoing an eXroid treatment will not be possible. The pain may be due to other conditions which can have similar symptoms to internal haemorrhoids, such as an anal fissure or a perianal haematoma, which can cause pain when the anal canal is opened during the examination stage.

If your haemorrhoids are thrombosed and/or you are experiencing a flare up of your symptoms on the day of your appointment, you may also find it too uncomfortable to have the treatment or be able to start, but not complete the treatment. Please note, if treatment commences but is not completed, the treatment cost is non-refundable.

We would also advise against having the treatment if you have any of the below conditions:

- Pregnancy
- Pacemaker and / or defibrillator implant
- Bleeding disorder
- Anticoagulant therapy with Warfarin where the INR is greater than 3.0
- Active anorectal infection
- Inflammatory bowel disease (incl. Crohn's and Ulcerative Colitis)
- Lower abdominal / lower quadrant transplant patients
- Purely external haemorrhoids
- Megacolon

Question 4

What if I need to change or cancel my appointment?

Accepted Answer

We require at least 72 hours notice to cancel or reschedule an appointment. Inside 72 hours, the following applies:

- Cancellations made less than 72 hours before the appointment are charged the minimum consultation fee of £365.
- Rescheduling inside 72 hours is usually free of charge. The clinic may, at its discretion, apply an additional fee depending on the circumstances.

Please contact us as soon as possible if you need to change or cancel and we will do our best to accommodate you.

Question 5

How much does treatment cost?

Accepted Answer

A standalone consultation costs £365. Consultation and treatment combined costs £795. Follow-up treatments cost £695. All prices include the consultation, examination, and procedure where applicable. We accept cash, card, and bank transfer.

Question 6

How do I pay for treatment?

Accepted Answer

Payment is typically required at the time of treatment. We accept cash, card payments, and bank transfers.

Question 7

Do you offer payment plans or financing?

Accepted Answer

We currently require full payment at the time of treatment. However, we understand that medical costs can be significant, and we're happy to discuss your individual circumstances. Some patients may be able to arrange payment plans through their bank or credit provider.

Question 8

What is included in the treatment cost?

Accepted Answer

The treatment cost includes your initial consultation, medical examination, the treatment procedure itself, and any necessary follow-up care instructions. It also covers the use of our specialized equipment and medical supplies required for your treatment.

Question 9

How should I prepare for my appointment?

Accepted Answer

We recommend taking a mild pain reliever like paracetamol 1-2 hours before your appointment to help minimize any discomfort. Please arrive 15 minutes early to complete any necessary paperwork. You may eat normally before your appointment, but avoid heavy meals.

Question 10

What should I bring to my appointment?

Accepted Answer

Please bring a form of identification, your payment method, and any relevant medical records or referral letters. Wear comfortable, loose-fitting clothing.

Question 11

How long should I expect to be at the clinic?

Accepted Answer

Your initial consultation and treatment typically takes 1-1.5 hours. This includes time for consultation, examination, treatment, and post-treatment instructions. Follow-up treatments usually take 45 minutes to 1 hour.

Question 12

Can I eat before my appointment?

Accepted Answer

Yes, you can eat normally before your appointment. During treatment, the electrical current can create a sensation that you need to pass urine; this is a mixed signal from the nerves and not a real need. Emptying your bladder beforehand helps avoid confusion, and your consultant will explain this before treatment.

Question 13

Is the treatment painful?

Accepted Answer

Experience varies. Some patients feel little discomfort; others experience more noticeable discomfort during the procedure.

We use electrotherapy technology designed to be as gentle as possible, and many people find it less intense than traditional surgical treatments. We cannot guarantee that you will feel no pain; your consultant can discuss what to expect and ways to manage any discomfort.

Question 14

How long does the treatment take?

Accepted Answer

The actual treatment procedure typically takes 10-30 minutes, depending on the number and size of haemorrhoids being treated. Your total appointment time includes consultation, examination, treatment, and post-treatment instructions.

Question 15

Will I be awake during the procedure?

Accepted Answer

Yes, you will be fully awake and conscious during the entire procedure. No general anaesthesia is required. The treatment is performed while you lie comfortably on your side, and our medical team will ensure you are as comfortable as possible throughout.

Question 16

Will there be someone to assist me during treatment?

Accepted Answer

Yes, our medical team includes qualified professionals who will assist throughout your treatment. You will have a dedicated medical professional performing the procedure and someone will be present to ensure your comfort and safety.

Question 17

Can I return to normal activities immediately?

Accepted Answer

Most patients can return to normal activities immediately after treatment. Some may require a short recovery period, and for a small percentage, one or more days of rest may be recommended. We will provide specific guidance based on your individual case.

Question 18

Will I need more than one treatment?

Accepted Answer

It is possible that you may need more than one treatment session. Approximately half of our patients require one treatment for symptomatic relief, while the other half may need additional treatments. This depends on factors such as haemorrhoid grade, duration of symptoms, and individual healing response.

Question 19

How long should I wait between treatments?

Accepted Answer

We typically recommend waiting 4-6 weeks between treatments if additional sessions are needed. This allows sufficient time for the treatment effect to develop and for us to assess your progress. Our aftercare team usually contacts you around 4-6 weeks to discuss your symptoms and recommend the optimal timing for any follow-up treatments.

Question 20

What should I expect during recovery?

Accepted Answer

Some patients report feeling some relief when leaving the clinic, as there can be a degree of reduction while the treatment is being delivered. The treatment itself works through the accumulation of alkali, which can continue for up to 4 weeks after your session. During this period it is normal to become less and less symptomatic rather than to feel one-off immediate relief.

Our aftercare team typically gets in touch at 4-6 weeks to discuss your symptoms and whether any further treatments are needed. We will provide detailed post-treatment care instructions, including dietary recommendations and activity guidelines to support your recovery.

Question 21

What is the best way to get rid of haemorrhoids?

Accepted Answer

The best approach depends on the severity and type of your haemorrhoids. While over-the-counter options like piles cream, haemorrhoids cream, or best cream for piles can provide temporary relief, they don't address the root cause. Our electrotherapy piles treatment is highly effective for internal haemorrhoids, prolapsed haemorrhoids, and offers a non-surgical alternative to traditional methods. We recommend consulting with our medical professionals to determine the most appropriate piles treatment for your specific case.

Question 22

Can piles be cured without surgery?

Accepted Answer

There is no cure for haemorrhoidal disease. Our electrotherapy piles treatment works effectively on existing haemorrhoids (up to three per treatment) and can provide lasting relief without surgery, but we cannot provide a cure. It offers faster recovery and less discomfort than surgical procedures. We advise all patients to use their consultation to identify key triggers that may have caused their haemorrhoids, to minimise the risk of developing further ones in the future.

Question 23

What is the main cause of haemorrhoids?

Accepted Answer

The main causes include chronic constipation, straining during bowel movements, prolonged sitting, piles in pregnancy, obesity, and a low-fiber diet. Lifestyle factors such as heavy lifting and lack of exercise can also contribute. Special considerations apply to piles in pregnancy due to hormonal changes and increased pressure. Addressing these underlying causes is important for long-term success and may reduce reliance on temporary solutions like piles cream or haemorrhoids cream.

Question 24

What's the difference between external and internal piles?

Accepted Answer

Internal haemorrhoids develop inside the rectum and are usually painless but may cause bleeding. External haemorrhoids develop under the skin around the anus and can be painful and itchy, sometimes described as sore bottom. Thrombosed external haemorrhoids occur when blood clots form, creating hard, painful lumps.

Our electrotherapy piles treatment is for internal haemorrhoids only; it does not treat external piles or other conditions. We can still assess external cases during proctoscopy and advise on appropriate options.

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